FAQ

1) What types of payment methods do you accept?

Zeekas at present accepts wide types of payment methods via credit cards and debit cards. Cards such as VISA, MasterCard, Maestro, DISCOVER and more.

We accept the PayPal payment method for fast and safe payment.


2) Do you accept Cashier’s Checks, Cash on Delivery or Money Orders payment method?

Currently, at this time we don’t accept cashier’s checks, cash on delivery or money orders payment method. We accept only online payment methods.


3) Do you have a product catalog?

At this time Zeekas doesn’t have any physical or virtual product catalog. We have listed the entire products online at their products categories section.


4) What will I get when I sign up for Zeekas website Emails?

By signing up for our Zeekas email subscribers lists, you will become the primary one to get all the latest information on events, sales, offers, and the new products we are gonna launch on the website. You will be the first one to grab the offers via newsletters or Ads. We won’t share your information to anyone. If you are not satisfied with our answer, then you can refer to our privacy policy page for further details. Sign up for the newsletter today here.


5) What are the entire Internet browsers do you recommend for us?

If you wish to view this entire website with great responsive, speed, user-friendly and user-experience. We recommend you to view via Chrome, Firefox, Internet Explorer, Safari and Opera. We are giving our best for you to view our website through your comfortable internet browsers.


6) Does Zeekas.com offer coupons for the customers?

Yes, of course, Zeekas.com offers special savings offers for all the special occasions and seasons. We will update the offers through banners on our home page, we will update the discount code on all the product pages, will send discounts through an email newsletter and we will promote the offers as the image posts on all the social media accounts.


7) How do I subscribe to Zeekas Email Subscribers Lists?

To subscribe for Zeekas email newsletter subscribers lists, submit your email address on the Zeekas website email pop-up or you can fill out the footer email subscribers section for getting the latest information on events, sales, offers, discounts and more. You can login to your Zeekas account and you can subscribe from our email subscribers lists. You can send email for our customer support info@zeekas.com and they will help you to add your email Id on subscribers lists.


8) How do I unsubscribe from the Zeekas Email Newsletter Subscribers Lists?

To unsubscribe from the Zeekas Email newsletter subscribers list, just click on the unsubscribe link presented on the weekly email newsletter footer section. You can send email for our customer support info@zeekas.com and they will help you to remove your email Id from the subscribers lists. You can login to your Zeekas account and you can unsubscribe from our email subscribers lists.


9) Do you ship the orders internationally?

Currently, at this time we are shipping only for the USA country. We don’t ship for any other countries apart from the USA.


10) Do you have a guest checkout?

Of Course, we have a guest checkout option on Zeekas.com for all our valuable customers. You can use the guest checkout option on the checkout page while ordering your products. If you have any queries then, try to contact our customer support via email info@zeekas.com or through phone number 1-800-639-4505.


11) What should I do when I receive damaged, defective or wrong items?

If you received wrong, damaged or defective products, we are ready to help you try to contact us immediately through phone number 1-800-639-4505. Also, you can send an email via info@zeekas.com. You can return the product via your Zeekas account, Login to your account and go to the returns page and return your product by providing the required information.


12) What are the different ways of customer support that the Zeekas website provides?

Zeekas offers email chat support and an online support team. If you face any issues while placing or getting the order, feel free to contact us via email Id info@zeekas.com or contact us via 1-800-639-4505 phone number.

You can use the contact us page and fill your messages, queries by providing your name and email address. I have provided the Contact Us page link here:

https://zeekas.com/index.php?route=information/contact


13) Do Zeekas Offer Live Chat Support for the Customers?

Right now, Zeekas doesn’t offer live chat support for online customers. If you face any trouble on the website or service you can contact us via email support info@zeekas.com and via phone support 1-800-639-4505. You can use the contact us page and fill your messages, queries by providing your name and email address. I have provided the Contact Us page link here:

https://zeekas.com/index.php?route=information/contact


14) How can I write and submit a review for a product?

On every product page below the product descriptions, we have a separate section for submitting reviews. To write a review, provide your review, name and ratings for the product and submit it.


15) What are the privacy policies of the Zeekas website?

Zeekas website is distinct from several other websites that have special privacy policies different from other websites. Check out the link that I have provided here:

https://zeekas.com/privacy

If you have any queries then, try to contact our customer support via email info@zeekas.com or through phone number – 1-800-639-4505.


16) How do I cancel my order?

It’s so simple to either cancel your order. Login to your Zeekas account by submitting your email ID and password. On the “My Account” dashboard you can view the “Order History” page. If you wish to cancel your order, just click on the cancel order link and you will be notified with an email that your order got canceled.


17) How do I change my shipping address?

It’s so simple to either cancel your order. Login to your Zeekas account by submitting your email ID and password. On the “My Account” dashboard you can view the “Address Book” page. If you wish to change your shipping address, just click on the edit option and change your shipping address over there.

On the checkout page also, you can see an option Ship to there you can edit your shipping address.


18) How do I edit my cart quantity?

You can edit your cart quantity by clicking on the cart icon over there on the top right corner. There you can see an option as a view and edit cart. Click on the view and edit cart option, there you can see the products lists that you have added on the shopping cart, you can edit the products and quantity over there.


19) How do I change my email address?

It’s so simple to edit and change your email address. Login to your Zeekas account by submitting your email ID and password. On the “My Account” dashboard you can view the “Edit Your Account Information” page, there you can edit the existing email Id and replace your new email ID.


20) How do I change my user name?

It’s so simple to edit and change your username. Login to your Zeekas account by submitting your email ID and password. On the “My Account” dashboard you can view the “Edit Your Account Information” page and “Address Book” page. If you wish to edit your username, just click on either account information or address book. Using these two options you can edit and change your username.


21) How to create a new account?

It’s so simple to create an account on Zeekas.

  1. Method 1: Once, you have added your products to your cart, click on “Checkout” for placing your first order. You should provide the required details on the checkout billing and shipping section,  there you need to submit your details, at last automatically your account will be created. With the help of your email address and password, you can access your Zeekas account anytime.

  2. Method 2: On the top right corner you can see the Sign In and Create An Account option for the customers if you are new to the website then just click on the Sign In option and fill out the required details. Or Click on “Create An Account”.

  3. Method 3: Next to the cart icon, you are able to see the 3 dots menu, we have listed the Register page on that menu list. Click on Register/Login and create an account.

Click Here To Create An Account:

https://zeekas.com/index.php?route=account/login


22) What are all the benefits we will get if we have an account with you?

With your Zeekas.com account, you can access the following things:

  • You edit/update your account information.

  • You are able to check your order history and reorder the same product.

  • You can get an option to return and cancel your order.

  • You are able to check the lists of products that you have added on wishlists.

  • You can subscribe to our email lists and receive the offers, discounts, special deals and upcoming new products notifications on the first.

  • You can unsubscribe from the email lists according to your wish.


    23) What are your shipping fees?

    Right now our orders are shipped and delivered only for the USA country. Orders usually shipped within 3-5 days. Our primary goal is to process the orders for the customers to the right place and time. We deliver each and every part of the USA.

    We offer - 

    • Flat shipping fees of 6.95$ for Apparels.

    • Flat shipping fees of 9.95$ for all the Shoes and Handbags.


    24) Do you maintain social media accounts?

    Yes, we do maintain social media accounts to maintain a healthy relationship with our customers, we keep the information about Zeekas up-to-date. Don’t forget to follow us on Facebook, Pinterest, Instagram, and LinkedIn. We often post wide information, discounts, coupon codes for our social media followers. You can also subscribe to our social media accounts.


      25) Where can I view Zeekas website blog posts?

      If you wish to learn more about Zeekas website, then you can view Zeekas blog posts. We have included the term “Blogs” in the header menu section. On the footer also we have the term “Blogs”, if you click on the term Blogs you will be directed to the blog page.


      26) What does your logo mean?

      The logo implies our website name “ZEEKAS” and which includes the sayings Quality with Zeekas. We offer the best quality products for all our beloved at an affordable price.


      27) What is your mission?

      Our mission is what pushes us to do where we are now. We have started this website to provide collective quality unique designs of products with an authentic price to the customers around the USA. We do so by developing innovative designs, making our products more sustainable, being creative, and creating positive vibes in the communities we live in and work in.


      28) What is your privacy policy?

      Our privacy policy is available here:

      https://zeekas.com/privacy


      29) What are your Terms & Conditions?

      Our Terms & Conditions are available here:

      https://zeekas.com/terms


      30) What is your Return & Exchange Policy?

      Our Return & Exchange Policy is available here:

      https://zeekas.com/index.php?route=account/return/add


      31) Do you process the orders on weekends and holidays?

      • We process orders Monday-Sunday (Including holidays).

      • We deliver on Sundays or holidays too.

      • We deliver your orders within 3 - 5 days.


      32) What are all shipping carriers you are using?

      Currently, we are using these major carriers to ship our items: UPS, FedEx, and USPS.


      33) Tell me about your website?

      Click the link available here to know About Us:

      https://zeekas.com/about_us


      34) What is your Shipping & Delivery information?

      Our Shipping & Delivery information is available here:

      https://zeekas.com/delivery


      35) Do you offer customized products?

      Currently, we don’t offer any customized products, we have planned to implement that on upcoming days. You will get notified when we offer customized products.